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Privacy Policy
This policy explains how Merchwell collects, uses, shares, and protects your information when you visit our site, request quotes, or purchase merchandise. Please read it carefully. By using our services, you agree to the practices described here.
Last updated: November 27, 2025
Information we collect
We only collect information that helps us deliver and improve our services. This may include:
Contact details such as your name, work email, phone number, and company information when you submit forms or create an account.
Order and payment details needed to fulfill purchases, invoices, and shipping.
Usage data like device information, browser type, IP address, and interaction patterns to keep the site reliable and secure.
Files or brand assets you upload so our team can design and deliver the merch you request.
How we use information
Your data is used to provide requested services and keep you informed. Specifically, we use it to:
Respond to inquiries, provide quotes, and manage your orders and deliveries.
Improve site performance, troubleshoot issues, and protect against fraud or abuse.
Send service-related updates, shipping notifications, and, only with consent, relevant marketing communications.
Comply with legal requirements and enforce our terms.
Sharing and disclosure
We do not sell your data. We share it only when necessary to operate the business:
Trusted vendors that help with production, payment processing, shipping, analytics, and communications, each under confidentiality obligations.
Legal, regulatory, or safety disclosures when required by law or to protect our rights and users.
Business transfers if we undergo a merger, acquisition, or similar transaction, in which case safeguards will remain in place.
Data retention and security
We keep data only as long as needed for the purposes outlined here or as required by law. We apply administrative, technical, and physical safeguards to protect your information. No system is perfectly secure, but we continuously monitor and improve our defenses.
Your rights and choices
You control how we use your information. Depending on your location, you may:
Access, update, or correct your account details and contact preferences.
Opt out of marketing emails at any time by using the unsubscribe link or contacting us.
Disable cookies via your browser settings; core site features may still require essential cookies.
Request deletion of personal data, subject to legal or contractual obligations to retain certain records.
Contact us
If you have questions about this policy or want to exercise your privacy rights, reach out to us. We respond to verified requests promptly and transparently.